Returns Policy


Return Policy

Quality control is very important to us. We'll do everything we can to make sure your order is filled correctly. If we have caused a mistake we will correct it and redo your order. Please inform us of any problems within thirty days after receiving your order. If your order was carried out as stated on the proof you approved then we cannot accept a return. 

Sierra Stitch Factory is not liable for replacing or repairing any personal items supplied by the client that are damaged during the embroidery or screen printing process.

All customer supplied items must be clean and washed. No used dirty horse blankets please.

If you are uncertain about receiving a digital proof, you may request an embroidered sew-out or embroidered item be sent to you so you can check quality, sizing and colors. If you are unsure about the quality or sizing of a garment you may request sample items to checkout before placing your order.

Sample Policy

You may order blank samples (undecorated) to check styles, colors and sizing. Samples may be returned for a full refund (excluding shipping charges) if returned within three weeks of the purchase date. 

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